Returns

Return Policy

1. Non - Refundable without Justifiable Reasons
   We do not accept returns without justifiable reasons. Returns will only be considered under the following circumstances:
   • Product Defects: If the product is found to have manufacturing defects, customers should contact our customer service within [30] days of receiving the product. Provide clear photos or videos demonstrating the defect, and our team will assess the situation. Once the defect is verified, we will arrange for a replacement or a refund according to the customer's preference.
   • Incorrect Items Received: In the event that you receive an item different from what you ordered, please notify us within [30] days. Send us pictures of the received item and the order details for verification. After confirmation, we will send you the correct item and cover the return shipping costs for the incorrect one.
2. Return Process for Valid Reasons
   • Contact Customer Service: Customers must first contact our customer service team via email at [amy@rynlight.com] or phone at [phone number] to initiate the return process. Provide your order number, a detailed description of the issue, and any relevant evidence.
   • Return Authorization: After receiving your request, our customer service will review the case. If approved, we will issue a return authorization number (RAN). Please write this number clearly on the outside of the return package.
   • Return Shipping: The customer is responsible for the return shipping costs, except in cases of incorrect items received or product defects caused by us. We recommend using a trackable shipping method to ensure the safe return of the item.
   • Inspection upon Receipt: Once we receive the returned item, our quality control team will inspect it. If the item meets the return criteria, we will process the replacement or refund within [30] business days.
3. Exceptions
   Certain products may be exempt from this return policy, such as personalized or custom - made items, perishable goods, and digital products. These items are non - returnable and non - refundable under any circumstances.